Delivery Info

Health Nuts Australia – Terms Of Trade and Delivery Policy

  • Customer Service available times:

07:00am – 09:00pm Monday to Friday

08:00am – 08:00pm Saturday

08:00am – 06:00pm Sunday

  • Placing An Order:

Orders can be placed through www.healthnutsaustralia.com.au. Once an order has been placed there can be no changes made. This includes additions, deletions, changing quantities, or the changing of delivery address.

  • Delivery Service and Freight:

Health Nuts Australia offers a range of easy delivery options. Conditions do apply to our $5.00 delivery service; $5.00 delivery to most metropolitan areas is available in most states and territories, delivery to regional areas will incur a charge. Same day delivery and recurring delivery orders. Orders are generally processed within twenty four (24) hours* after payment confirmation (*excluding public holidays). Delivery times may vary depending on the volume of customer orders.

Customers wishing for their parcels to be left at or near their delivery address without signature must select and tick the “Authority To leave parcels without signature” option during the checkout process. In this instance, Health Nuts Australia is not responsible for any loss, damage or theft of goods.   

Customers that do not select the "Authority to leave parcels without signature"  are responsible for receiveing their package. If the package is returned to Health Nuts by the courier,  Health Nuts will refund the cost of the product only. All shipping and handling will not be refunded. Health Nuts will recharge for any shipping and handling to resend the product. 

  • Organic Fruit and Vegetable boxes:

Deadlines for ordering your Healthy Organic Fruit and Vegetable Box orders are:

By Sunday 8pm for Monday, Tuesday and Wednesday deliveries; and by Wednesday 8pm for Thursday, Friday deliveries (excluding recurring orders).

This is necessary in order for us to deliver ONLY fresh organic produce to your door, however, please keep in mind that the availability and prices of some fresh produce may vary from one week to the next, especially products that are on special. Minimum order AUD $30.00 Check out our sample fresh organic fruit and veggie boxes template or follow one of our favourite recipes to add the items to your shopping basket.

For Health Nuts Surprise Mixed Fruit and Veggie Boxes – please let us know if there is an item you do not wish to receive by filling in the comments box at the Checkout.
Follow this link to view a sample Surprise Organic Fresh Fruit and Veggie Box.

  • Recurring Orders:

We know your life is busy and eating healthy isn’t always an option. At Health Nuts Australia we can offer you an easy way to receive fresh organic fruit and vegetables delivered in a box, straight to your door, without the worry of ordering on-time. This is a great way to ensure you receive your order weekly or fortnightly, without any cut-off times and last minute orders. You will be able to eat healthy organic yummy meals at home.

By submitting a recurring order you have agreed to all Health Nuts Australia recurring order terms and conditions and are now ready to change your habits and start enjoying a great variety of organic seasonal produce.

The recurring order submission is not limited to fresh produce and you can create any order you would like to receive on an ongoing basis (including vitamins, body-building supplements, natural beauty products and more…).

  • Return Policy:

If you need to return a product, we want to make the process simple and easy for you in the instance that item is damaged or incorrectly supplied. Please call our team within 48 hours of receipt of goods, or email within 48 hours of receipt of goods and attach an image of the product with your email. We will issue a return reference number to be included with the returned goods. Any claims outside this time-frame will not be accepted.

Credits will be processed when goods are received back to our distribution centre. Goods sent back without prior advice being given to us will not be accepted. Health Nuts Australia are unable to issue returns or credits for perishable and fresh produce items, as well as unwanted or incorrectly ordered items.

Returns cannot be redeemed for cash and Health Nuts Australia will issue an on-line credit only.  

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This products is restricted to a prescription only purchase.
 
To avail of this product please send us an email with an attached
signed document to contact@healthnutsaustralia.com.au or fax us at