Delivery Info

Health Nuts Australia – Terms Of Trade and Delivery Policy

  • Customer Service available times:

07:00am – 09:00pm Monday to Friday

08:00am – 08:00pm Saturday

08:00am – 06:00pm Sunday

  • Placing An Order:

Orders can be placed through www.healthnutsaustralia.com.au. Once an order has been placed there can be no changes made. This includes additions, deletions, changing quantities, or the changing of delivery address.

  • Delivery Service and Freight:

Health Nuts Australia offers a range of easy delivery options. Orders are generally processed within twenty four (24) hours* to forty eight hours (48) after payment confirmation (*excluding public holidays and weekends). Delivery times may vary depending on the volume of customer orders.

Customers wishing for their parcels to be left at or near their delivery address without signature must select and tick the “Authority To leave parcels without signature” option during the checkout process. In this instance, Health Nuts Australia is not responsible for any loss, damage or theft of goods.   

Customers that do not select the "Authority to leave parcels without signature"  are responsible for receiveing their package. If the package is returned to Health Nuts by the courier,  Health Nuts will refund the cost of the product only. All shipping and handling will not be refunded. Health Nuts will recharge for any shipping and handling to resend the product.

  • Return Policy:

If you need to return a product, we want to make the process simple and easy for you in the instance that item is damaged or incorrectly supplied. Please call our team within 48 hours of receipt of goods, or email within 48 hours of receipt of goods and attach an image of the product with your email. We will issue a return reference number to be included with the returned goods. Any claims outside this time-frame will not be accepted.

Credits will be processed when goods are received back to our distribution centre. Goods sent back without prior advice being given to us will not be accepted. Health Nuts Australia are unable to issue returns or credits for perishable and fresh produce items, as well as unwanted or incorrectly ordered items.

Returns cannot be redeemed for cash and Health Nuts Australia will issue an on-line credit only.  

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This products is restricted to a prescription only purchase.
 
To avail of this product please send us an email with an attached
signed document to contact@healthnutsaustralia.com.au or fax us at