Terms and Conditions

Terms & Conditions of use for HealthNutsAustralia.com.au and Privacy Policy

This document is the terms and conditions of the agreement between INU Health Nuts Pty Limited , ABN 28 158 248 803, whose address for correspondence is Health Nuts Shop TG0482-94 Darlinghurst Rd.Kings Cross NSW 2011 Australia and whose email is contact@healthnutsaustralia.com.au (“us”) and you.

By using the HealthNutsAustralia.com.au website, you are agreeing to the terms and conditions in this document. If you do not agree to these terms and conditions, you must not use this site.

This is an important document. Please read it carefully before agreeing to its terms. It contains the full terms of the agreement.

What is HealthNutsAustralia.com.au?

HealthNutsAustralia.com.au is an online health food store. At Health Nuts, our purpose is a simple one: we exist to help our customers achieve an optimum level of health in the hope it leads to greater happiness in their life.

We’re a popular health food store located in the beating heart of Sydney– and now we also have an online presence so that anyone anywhere has equal access to the latest and greatest health supplies.

Whether you’re browsing our website or visiting our bustling store, you will find a large range of vitamins, supplements, snacks, and health products that cover the full spectrum of organic, raw, vegan and every other imaginable specialty.  And, if you’re unable to pick up your order, we’ll happily deliver it to you anywhere in Australia promptly and reliably.

Purchasing through HealthNutsAustralia.com.au

When you purchase goods through the site, you must follow the instructions on this site and enter the information requested correctly. Your order remains an offer until we send you a confirmation of acceptance by email and until we do so we reserve the right to cancel the order and refund any money charged to your credit card for any reason.

We will require personal details such as name, address, email, contact number from you to complete a purchase. We currently do not ship to Po. Boxes. We will also forward you automatically to a third party payment system which will require your credit card details and will charge your credit card. We do not have access to your credit card details.

The pages on the site handling your personal details are handled by industry standard HTTPS encryption.

If we store your personal details, we will require you to set a password to protect those details. Your password must not be easily guessable and you are responsible for keeping it secure and private and not sharing it with other people. We suggest it include both lowercase and uppercase letters, numbers and some punctuation.

All the prices on www.healthnutsaustralia.com.au  website are in Australian Dollars.

Website is secured with SSL Certification 2048bit.

Consents

You consent to us contacting you by the contact methods you supply us with, including email, in relation to the site, which we will only do in accordance with this agreement and the undertakings we make to safeguard your privacy.

Warranties

You warrant to us that all the information you have given us is correct and complete, and that you are at least 18 years old.

Disclaimers

Your access to the site is provided on an ‘as available’ basis and we do not warrant that the site will be available at any particular time.  You are responsible for providing the computing equipment and Internet access necessary to access the site, including sufficiently modern web browsing software.

We will take all reasonable and customary steps to secure any personal information you supply to us but cannot be responsible for breaches of the security of that information by third parties or where we have taken such reasonable and customary steps.

The material on HealthNutsAustralia.com.au is provided in good faith from sources believed to be accurate and current. The material is general in nature and does not constitute an endorsement of the products or businesses described. Your use of HealthNutsAustralia.com.au is at your sole risk, and we make no warranties as to the accuracy or reliability of the information you find on the site.

In particular, material on this site is for information purposes only and is not intended to replace medical advice or be a treatment for any medical condition.  We are not able to confirm or verify information and assertions by third parties and manufacturers whose products are sold through the site.  You must rely on your own inquiries in relation to the products, services and businesses.

You should always check the product label and packaging before using a product you have bought from the site. The information on the product label should be followed if it differs from the information about that product on the site.

Not all products sold through HealthNutsAustralia.com.au are appropriate for all persons. The material on this site does not constitute medical advice. We encourage you to consult your doctor or other healthcare professional. We do not recommend self diagnosis or self management of health issues.

The products sold through the site and the claims made by the manufacturers of those products and published by us have not been evaluated by the Australian Therapeutic Goods Administration or by the United States Food and Drug Administration.

Refunds

The goods sold through HealthNutsAustralia.com.au come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

If your purchase is not faulty or otherwise covered under the statutory guarantees described above, Please call our team within 48 hours of receipt of goods, or email within 48 hours of receipt of goods and attach an image of the product with your email. We will issue a return reference number to be included with the returned goods. If your purchase is not faulty or otherwise covered under the statutory garantees described above all return postage will be at the customers expense. Any claims outside this time-frame will not be accepted.

If you need to return a product, we want to make the process simple and easy for you in the instance that item is damaged or incorrectly supplied. Please call our team within 48 hours of receipt of goods, or email within 48 hours of receipt of goods and attach an image of the product with your email. We will issue a return reference number to be included with the returned goods. Any claims outside this time-frame will not be accepted.

Credits will be processed when goods are received back to our distribution centre. Goods sent back without prior advice being given to us will not be accepted. Health Nuts Australia are unable to issue returns or credits for perishable and fresh produce items, as well as unwanted or incorrectly ordered items.

Returns cannot be redeemed for cash and Health Nuts Australia will issue an on-line credit only.  

Limitation of liability

We exclude all conditions and warranties that may be implied by law to the extent we may exclude them under law. To the extent permitted by law, our liability for breach of any implied warranty or condition which cannot be excluded is restricted to resupply of the goods offered under this agreement or an on-line credit.

Intellectual Property

The material published on the site is copyrighted by us or used under licence and you are given a licence to the extent necessary for you to access the site for your own personal use. You may not republish or communicate the material to anyone else except as permitted by the Copyright Act 1968 (Cth).

All trade marks, brands and logos on the site including those marked TM or (R) are owned by us or used under licence or in accordance with law. You may not use these without permission.

You must not in any way represent yourself to third parties as being affiliated with the site or connected to the site or the products sold through the site other than as a customer.

Use

You must use this site only for legal purposes. You must not use this site in any way which involves posting or transmitting any harmful, false, defamatory, unlawful or objectionable communications. You indemnify us for any loss or claim against us caused by you using the site in breach of these terms. You acknowledge that the use of this site other than in accordance with these terms and conditions is not authorised by us and may constitute an offence in law.

Links to third party sites

The site contains hyperlinks to websites operated by third parties (including advertisers). These websites do not form part of the site and are not under our control. We are not responsible for their content and our linking to them does not constitute an endorsement of them or their contents.

Changing the terms of this agreement

We can change the terms of this agreement, or cancel this agreement, by informing you of the new terms either by publishing them on our website HealthNutsAustralia.com.au or by emailing to the email address you have given us or by informing you verbally or in writing.

Which laws apply?

This agreement is subject to the laws of New South Wales, Australia and you agree to submit to the jurisdiction of the courts of New South Wales.

If a court decides that any part of this agreement is invalid or unenforceable, then although that part will be removed from the agreement the remaining parts shall remain valid and enforceable.

How do you deal with private information about me?       

Your privacy is important to us.

When you access the site, we will have access to private information about you such as your name and email address, and credit card numbers. We may also acquire personal information about you from cookies or website logs. We will not share this private information with any third parties except as agreed by you or as required to by law or where necessary to reduce the risk of injury to yourself or other people.

You agree that we may send you emails to the email address you have provided us, with details of changes of terms or conditions or information about other aspects of HealthNutsAustralia.com.au including sales, deals and news. Except as explained above, we will not share your email address with third parties.

Termination

If you do not comply with all these terms and conditions, we may terminate this agreement and may take any technical measure to prevent you from accessing the site or purchasing products through the site.

What if I have a complaint?

Your satisfaction is important to us and we welcome your feedback and complaints.

The first step if you have a complaint is to contact us - contact@healthnutsaustralia.com.au.

If you have a complaint which you feel we have not resolved properly, you may always contact the relevant consumer affairs body for the state you are in. Details of these bodies, and the Australian Consumer Law can be found at http://www.consumerlaw.gov.au

Please wait...

This products is restricted to a prescription only purchase.
 
To avail of this product please send us an email with an attached
signed document to contact@healthnutsaustralia.com.au or fax us at